We provide all the support you need to achieve your goals!
We speak your language, and we are here for you! Our qualified support team is happy to assist you anytime and help you solve any issue that may arise. Whether you’re troubleshooting an activity (quiz, assignment, SCORM, etc.) in your course or need a plugin to achieve a given feature on your LMS, we will take that off your plate so you can focus on your end-users.
Have any questions?
What does support really means?
Functional and technical assistance, troubleshooting, bug fixing, installing plugins, offering advice related to LMS, website, or your server infrastructure.
In what form is support provided?
So many! You can chat with us at the bottom right of the home page, we have a web portal where you can issue support tickets, we can meet you virtually if needed and we can also come to you if you wish.
In what language do you provide support?
So far, only English, French, Arabic, and Spanish 😊
Do you provide training?
Yes, we do! On-site or remotely. We can accommodate!
Book a demo today
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Frequently Asked Questions
What are the working hours of LMS customer support?
At Markanyx, we offer LMS customer support 24/7 through our ticketing system, ensuring your issues are logged and addressed any time of day. For urgent matters, phone support is also available around the clock. Our bilingual team (French and English) is committed to providing responsive, knowledgeable assistance for every aspect of your LMS — from technical troubleshooting to platform optimization.
Need reliable, around-the-clock LMS support? Contact Markanyx to book a free consultation and learn how we can support your team.
How does LMS support handle feature requests from users?
LMS support handles feature requests from users by systematically collecting and evaluating feedback. Our qualified support team reviews each request to assess its feasibility and impact, ensuring that enhancements align with user needs and our strategic goals. As a certified Totara Partner, we leverage our expertise to implement valuable features that enhance the learning experience across various industries. We encourage users to submit their feature requests through our support channels, allowing us to prioritize and address them effectively.
Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
Can I migrate my existing LMS content to a new platform?
Migrating your existing LMS content to a new platform is entirely feasible. At Markanyx Solutions, we specialize in seamless content migration, ensuring that your educational materials transition smoothly to your new LMS. Our experienced team can assist with the technical aspects of migration, whether you are using Totara or another platform, and can customize solutions to fit your specific needs. For a hassle-free migration experience, we invite you to contact Markanyx and book a free consultation.
What is the average resolution time for LMS support issues?
The average resolution time for LMS support issues can vary based on the complexity of the problem. Generally, our dedicated support team at Markanyx Solutions strives to address most inquiries within 24 to 48 hours. For more intricate issues, we ensure timely updates and work diligently to resolve them as quickly as possible. Our multilingual support team is always ready to assist you, ensuring you receive the help you need. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How long does a typical LMS migration project take?
The timeline for an LMS migration depends on the existing platform, the volume of content and user data, and the level of customization required. However, at Markanyx, many migrations can be completed in as little as one day following a discovery call, especially when source systems are well-organized and clearly scoped.
Our team ensures a smooth, secure transition with minimal disruption, whether you’re migrating to Moodle, Totara, or a custom LMS setup — all with bilingual support tailored to your organization.
Want to explore a fast, efficient migration plan? Contact Markanyx to book a free consultation.
Does LMS support provide multilingual customer service?
Markanyx Solutions provides multilingual customer service for LMS support, ensuring that clients can receive assistance in multiple languages, including French, Arabic, and Spanish. Our qualified support team is dedicated to resolving technical issues and optimizing your educational platform experience. With our expertise, we strive to make your learning management system as effective as possible. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What are the benefits of migrating to a new LMS platform?
The benefits of migrating to a new LMS platform include enhanced user experience, improved functionality, and better integration with existing systems. A new LMS can offer advanced features tailored to your organization’s needs, facilitating effective learning and engagement. Additionally, migrating allows for streamlined support and optimization, ensuring your educational goals are met efficiently.
Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What are the challenges of implementing an LMS?
The challenges of implementing an LMS include resistance to change, technical integration issues, and ensuring user engagement. Additionally, selecting the right platform and providing adequate training can significantly impact the success of the implementation. At Markanyx, we specialize in navigating these challenges, offering tailored support for LMS solutions like Totara and Moodle. Our certified team is dedicated to customizing and optimizing your LMS experience for your specific industry needs. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How does LMS support prioritize and escalate support tickets?
LMS support prioritizes and escalates support tickets based on urgency and impact. Critical issues affecting many users are addressed first, while individual concerns are assessed for severity. Our qualified team ensures timely resolution, leveraging our expertise in LMS platforms like Totara and Moodle. For tailored solutions and dedicated support, don’t hesitate to reach out. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
Can I schedule a call with LMS support in advance?
Scheduling a call with LMS support in advance is possible. At Markanyx Solutions, we understand the importance of timely assistance, and our qualified support team is available to coordinate calls based on your availability. You can easily schedule a call through our support portal or contact us directly to arrange a suitable time. Our multilingual team is ready to assist you with any LMS-related inquiries.
Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What is the average cost of LMS migration?
The average cost of LMS migration varies based on several factors, including the complexity of the existing system, the chosen LMS platform, and the level of customization required. Typically, costs can range from a few thousand to tens of thousands of dollars. Markanyx Solutions, as a certified Totara Partner, ensures a seamless migration experience tailored to your organization's needs, optimizing both time and budget. For precise estimates and personalized support, contact Markanyx to book a free consultation.
What kind of support do LMS vendors offer during migration?
LMS vendors offer comprehensive support during migration, including data transfer assistance, system configuration, and user training. They help ensure a seamless transition by providing technical guidance, troubleshooting, and ongoing support tailored to your specific needs. As a certified Totara Partner, Markanyx Solutions excels in customizing and deploying Totara solutions, ensuring that your migration process is smooth and efficient. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How do I ensure minimal disruption during LMS migration?
Ensuring minimal disruption during LMS migration involves careful planning and execution. Start by conducting a thorough assessment of your current system and identifying key functionalities needed in the new platform. Create a detailed migration plan, including timelines and resource allocation, while involving stakeholders for feedback. Implement a phased approach to the migration, allowing for testing and adjustments before full deployment. Additionally, provide training and support to users throughout the process to facilitate a smooth transition. For expert guidance tailored to your needs, contact Markanyx to book a free consultation.
What is the typical response time for LMS support tickets?
The typical response time for LMS support tickets varies based on the complexity of the issue. Generally, our qualified support team at Markanyx Solutions strives to respond within 12 hours. For urgent matters, we recommend using our chat feature for immediate assistance. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What are the key features of an effective LMS?
The key features of an effective LMS include user-friendly interfaces, robust reporting and analytics, mobile accessibility, customizable learning paths, and strong support for various content formats. Additionally, integration capabilities with other systems and tools enhance its functionality, making it adaptable to diverse learning needs. At Markanyx, we specialize in implementing and optimizing LMS solutions, including Totara, to ensure they meet your specific organizational requirements. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How do I test my LMS after migration?
Testing your LMS after migration involves several key steps. First, verify that all user accounts, courses, and content have transferred correctly. Next, conduct functionality tests, such as logging in, accessing courses, and completing assessments. Check for any broken links, missing resources, or discrepancies in user permissions. Finally, gather feedback from a small group of users to identify any issues before a full rollout. For tailored support and to ensure a smooth transition, contact Markanyx to book a free consultation.
What is the role of an LMS migration consultant?
The role of an LMS migration consultant is to facilitate the smooth transition of educational content and user data from one Learning Management System to another. They assess the specific needs of the organization, ensure data integrity, and customize the new LMS to optimize functionality and user experience. With expertise in various platforms, including Totara, Markanyx Solutions provides tailored support to ensure a seamless migration process. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
Can I request LMS support via email or phone?
You can request LMS support through both email and phone. Markanyx Solutions offers multiple channels for assistance, ensuring you can reach our qualified support team easily. Whether you prefer to communicate via email or speak directly with a representative over the phone, we are here to help you resolve any LMS issues. For immediate support, feel free to reach out today. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What are the risks involved in LMS migration?
The risks involved in LMS migration include data loss, downtime, and user resistance. Additionally, inadequate training and support can lead to inefficiencies and decreased user satisfaction. Markanyx Solutions, as a certified Totara Partner, offers expertise in ensuring a seamless migration process, minimizing these risks through tailored support and training. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How do I contact LMS technical support team?
To contact the LMS technical support team, you can reach out through our dedicated support channels. Markanyx Solutions offers multiple options, including live chat, help tickets, and virtual meetings, allowing you to choose the method that suits you best. Our qualified support team is ready to assist you in resolving any issues and optimizing your LMS experience.
Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
Is LMS support available 24/7 for critical issues?
LMS support is available 24/7 for critical issues at Markanyx Solutions. Our dedicated support team is ready to assist you around the clock, ensuring that any urgent technical problems with your learning management system are addressed promptly. Whether you need troubleshooting or immediate assistance, we prioritize your needs to maintain optimal platform performance. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What training resources are available for LMS users?
The training resources available for LMS users include comprehensive tutorials, user guides, and live training sessions tailored to enhance your understanding and usage of the platform. Markanyx Solutions offers personalized training options, ensuring users can effectively navigate and optimize their LMS experience. With our expertise in LMS implementation and support, we are equipped to assist users in maximizing their learning outcomes. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How can I track LMS support ticket status?
Tracking the status of your LMS support ticket is straightforward. You can easily monitor your ticket by logging into your Markanyx account and navigating to the support section. There, you will find updates on your ticket's progress and any responses from our qualified support team. If you require further assistance, feel free to reach out through our chat, help tickets, or schedule a virtual meeting.
Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What common issues arise during LMS migration?
Common issues that arise during LMS migration include data loss, compatibility problems, and user resistance to new systems. Additionally, inadequate planning and insufficient training can hinder the transition process. To mitigate these challenges, it's crucial to conduct thorough testing, ensure data integrity, and provide comprehensive user support. Markanyx Solutions, as a certified Totara partner, excels in customizing and deploying LMS solutions tailored to your needs. For expert guidance throughout your migration process, contact Markanyx to book a free consultation.
How does LMS support ensure data security?
LMS support ensures data security through robust measures such as encryption, secure access protocols, and regular system audits. Markanyx Solutions prioritizes the protection of sensitive information by implementing best practices and compliance with industry standards. Our experienced team is dedicated to maintaining a secure learning environment while providing ongoing support tailored to your needs. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What tools assist in LMS content migration?
The tools that assist in LMS content migration include various migration plugins, APIs, and specialized software designed to streamline the transfer of course materials and user data. Markanyx Solutions, as a certified Totara Partner, offers tailored migration services for Totara Learn, ensuring a seamless transition while optimizing your LMS experience. Our expert team can also assist with Moodle and custom platforms, providing the necessary support for successful content migration. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How can I optimize LMS usage for students?
Optimizing LMS usage for students involves enhancing the learning experience through tailored content, user-friendly navigation, and effective communication. Ensure that resources are easily accessible, provide regular feedback, and utilize analytics to track progress. Engaging students with interactive elements and timely support can significantly improve their learning outcomes. For personalized assistance and strategies, contact Markanyx to book a free consultation.
What are the best practices for LMS implementation?
The best practices for LMS implementation include thorough needs analysis, engaging stakeholders, ensuring proper training, and ongoing support. It’s essential to customize the LMS to fit your organization’s specific requirements and to integrate it seamlessly with existing systems. Regular evaluation and feedback can further enhance user experience and learning outcomes. For tailored solutions, especially with Totara, trust Markanyx’s certified expertise. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
How does LMS support handle user feedback?
LMS support handles user feedback by actively gathering insights through various channels, such as help tickets, surveys, and direct communication. This feedback is analyzed to identify common issues and enhance the user experience. Our qualified support team at Markanyx Solutions, experienced in optimizing LMS platforms like Totara, ensures that user suggestions are addressed promptly, leading to continuous improvements in our services. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
What integrations are available with the LMS platform?
The integrations available with the LMS platform include various third-party applications that enhance functionality and user experience. Markanyx Solutions, as a certified Totara Partner, excels in integrating Totara Learn, Engage, or Perform with tools tailored to your specific needs. Additionally, we support integrations with popular platforms such as Moodle and custom applications, ensuring seamless data flow and improved learning outcomes. Our expertise allows us to customize and deploy solutions that fit various industries effectively. Looking for expert LMS guidance? Contact Markanyx to book a free consultation.
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